A word of mouth is very powerful. At every nook and corner of Ecommerce market, we get to see emerge of many B2B ecommerce companies. But, question is what makes them stand out from their rivals? Do they value more to build their relationships with customers?
There are many ways to conduct effective communication. One such strategy that plays a huge role is called as personalization. It helps retailers to establish a prominent level of trust, which then also leads to customers’ loyalty. And we all realize that how much a loyal customer can benefit your venture.
If you want to reach new customers and at the same time, want old customers recur to you. Here’s what you should do:
Your B2BWebsite Should Display Recommended and Featured Products
Since recommended products are based on customer’s purchasing history including what items they browsed, bought, their wish list items, or items that they abandoned in cart. Show those specific products that buyer used to search more. You can also show popular items of your store – namely featured products. This will provide the buyers with personalized experience. In doing so, you can secure a personalized experience for your buyers.
Your B2B website should display pricing and shipping costs relative to customer’s location
Put shipping costs and prices of products in the currency and language they own. This feature will grant your customers headache-free and hassle free. Being a retailer, you can adopt this easy way of improved personalized experience.
Customize your content
As mentioned above, your browser history is a golden goose. You can manage it effectively by making your customer’s visits personalized. Use this data to launch amazing product catalogues. In this way, your customers will see all special offers, recommend products and so on.
Be suggestive at the checkout counter
At what context should you show a product to customer? Putting right products at right price and place in a personalized way matters a lot. Place relevant products at numerous touch points during the shopping journey.
Employ effective email campaigns
These days it’s hard to find new customers. So, it’s best to retain previous ones and try not to lose them. In fact, do everything to get on their radar again and keep them coming back on your site. One such effective strategy is emailing. Via email remarketing campaign, you can bring excitement by offering them discounted incentives. This method is sure to give you lot of favour.
Here some of the most popular articles that you can check:
- How to Determine the ROI of a New B2B Wholesale Platform
- Moving from Shopify B2C to Shopify B2B Ecommerce